Client Delivery Skills Training | Honeycomb Training

Delivering great outcomes rests on developing great people

Delivering great outcomes for your clients is fundamental to building a consulting firm. And delivering great outcomes rests on developing great people.

Consultants continue to develop their skill set throughout their career, so we train at all levels - from Analyst to Partner. Central to our Client Delivery Skills Training is a focus on building trusted client relationships.

Training your team is also an investment in your firm. Our courses get your team up to speed quickly and able to deliver excellent results for your clients. They are able to produce outputs that are ready-to-go and this frees up senior time to focus on growing and running the firm.

Client Delivery Skills Training Modules

Consulting
101

Consulting 101

Definition of consulting
Consulting clients and what they care about
Best-practice consulting case processes to maximise return-on-effort and make your clients feel special

Structured Problem Solving

Structured
Problem Solving

Defining your client’s big question
Structuring & driver trees (80/20)
Hypothesis Development
Research & Analysis techniques

Creative Problem Solving

Creative
Problem Solving

Ideation toolkit: 12 tools to think differently
Five lenses workshop
Tackling unconscious beliefs

Narrative & Storytelling

Neuroscience of influence
Convincing decision makers
Structured stories: leading with answer & making it clear
Narrative-led stories: engaging & memorable

Visuals &
Slides

Visuals & Slides

Slide design principles
2 types of chart
Pre-attentive response & memorable visuals

Client Interactions

The Trust Equation
Building Trust Toolkit: First introductions, high gain questions, active listening, and more
Make It Special Toolkit: 50+ ways to improve client experiences
Handling client requests and scope creep

Successful Meetings

POST: Purpose, Outcomes, Structure, Timing
Audience Assessment
Openers & Presentation Skills
Workshop Facilitation

Client Management

Ceremonial moments: Client kick-offs & SteerCo meetings
Effective client 1-2-1s
Influencing individuals and groups

Case Studies

Channel 3 are a digital health consultancy, empowering health agencies to harness digital innovation. They are undergoing rapid growth and transition from project implementation to advisory-led engagements.

Channel 3 had 40 learners, ranging from new Graduate hires to experienced Principal Consultants. The team had a mix of consultancy, project management, and clinical backgrounds and they wanted core consulting skills training.

Working with Channel 3 we identified the primary skills gaps to be;

- Structured problem solving,

- Building narrative, slide design and crafting recommendations,

- Relationship building and becoming a trusted advisor.

“I found this training incredibly useful, especially day two's focus on storytelling and slide creation. This was really eye-opening for me!”

"IT WAS FUN! Broke down the core consulting techniques into 'bite-size' chunks. Really interactive."

LEARNER RATING: 9.2 / 10

Outcomes from this training program have included:

A consistent suite of consultancy tools and processes trained and tested across Channel 3’s full delivery team,
New joiners from non-consulting backgrounds armed with consultancy fundamentals,
Directly supported business strategy to promote advisory-led client engagement.

BetMGM are an online casino and sports betting service. They are $1.5bn joint venture-owned by MGM Resorts (Fortune 500) and Entain (FTSE 100).

BetMGM have a 20-person data analytics team led by a Data Science expert. None of the team has previous consulting experience. They must align with multiple functions across their business, from Marketing to Revenue Protection.

Working with BetMGM we identified the primary skills gaps to be;

- Understanding business question and context,

- Supporting decisions with recommendations, not just data,

- Slide design and visuals,

- Becoming a trusted internal advisor.

We created a three-day live training program for BetMGM, which was delivered to their Data Analytics team in New Jersey, USA.

The live program covered:

- Structuring and framing

- Influencing

- Summaries and visuals

- Live case-study role plays.

This was supported by a half-day follow-up session 5 months later, a series of four coaching sessions, and the establishment of an 'Excellence' team.

“This training has been the most impactful on any team I have managed or seen. The practical change it's driven in their day-to-day behavior and thought processes has been tremendous. The other team members have seen the bar raised and have responded by learning from the original 20 who went on it."

LEARNER RATING: 8.5 / 10

Outcomes from this training program have included:

Meeting durations reduced by up to 75% due to clearer messaging and increased focus on decision making,
Data Analytics team recognised by CEO, CFO, and CRO for setting new standards internally and enabling a completely different type of conversation,
Momentum building as new methods are embedded and cascaded to the wider team.